Privacy Policy

Who we are

Our website address is: http://www.orangepharmacy.co.uk.

Privacy Policy

Introduction

At Orange Pharmacy we are committed to safeguarding and preserving the privacy of our visitors. These ‘key points’ summaries some of the more important provisions in our privacy policy. We also recommend that you read the full privacy policy.

Information we collect

When you visit our website, we automatically collect and save your information (i.e. by filling in an online form to use our services), we will also save your name, delivery address, email address, date of birth, telephone number, GP address, details of the medicines you have ordered.

Use of your information

We use your personal information:

To provide our services to you (namely, medical consultations for prescription medications) and to comply with regulatory requirements.
To send you details of our goods and services, or those of other companies within our group, but only if you give us permission to do so.
We share your personal information:

With other third parties where this is necessary to deliver the services.
With other business entities within the Orange Pharmacy

Patient confidentiality

Some of the information we collect is medical data. This information is always treated confidentially. We will never disclose medical data unless legally required or permitted to do so. It will not be used by us for marketing purposes unless you give us your express permission.

Privacy Policy – The Details

Introduction

Our site is operated by Orange Private Limited trading name by Orange Pharmacy. We are a company incorporated in England and Wales under company number 11146749. Our registered office address is: 48 Jay Close, Lower Early Reading RG6 4HE, Trading adress: 271-273 London road Reading RG1 3NY. We are a private limited company.

Orange Pharmacy knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions (‘Website Terms’).

At Orange Pharmacy we are committed to safeguarding and preserving the privacy of our customers and website visitors.

This Privacy Policy explains what happens to any personal information that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Patient Confidentiality

Medical data (including your patient records, consultation notes and order history) may be collected via any online forms and medical questionnaires you complete, telephone conversations and secure messaging with us, as well as through photo assessments.

Your medical data and order history is treated confidentiality, which means that none of our staff can access it unless they are a health professional (or owe a similar duty of confidentiality). We will never disclose medical data without your consent unless legally required or permitted to do so.

Your medical data will not be used by us to send you information about our products and services (i.e. for marketing purposes) unless you give us your express permission to use your medical data this way.

Information We Collect

In providing our services to you and running and maintaining our website, we collect and process the following data about you:

Volunteered by you

Information provided voluntarily by you. For example, when you register for information
Information that you provide when you communicate with us by any means (including by telephone, post, email and submission of information via our website).

This personal information may comprise your name, delivery address, email address, date of birth, telephone number, GP address, patient notes, consultation notes, payment records and details of the medicines you’ve ordered.

Use of Your Information

Our services

As part of the provision of our services, we use the information that we collect from you:

To enable us to provide our health services to you.
To enable us to comply with regulatory requirements.
To communicate with you in the event that there is a query or problem with your order.
To inform you of any changes to our website, services or goods and products.
For record keeping purposes.

Disclosing Your Information

As set out above, we may disclose your personal information to third parties, in accordance with this Privacy Policy, in the following circumstances:

To enable us to provide our core services, we may share your personal information with our suppliers and other third parties who we rely on to deliver the services (for example, we could provide your postal address to a courier or we may share your name, address and age with a third party service provider in order to verify your age and identity).
Where you have agreed for us to keep your GP informed.
Where you have provided your permission for us to share your personal information with third parties for marketing purposes.
Where we are legally required or permitted by law to disclose your personal information, for example with National Health Service Providers or regulatory bodies.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal information.

Access to Information

In accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, you have the right to access any information that we hold relating to you, free of charge. You can exercise this right by emailing us at email@orangepharmacy.co.uk

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at email@orangepahrmacy.co.uk